UPCOMING COURSES
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₱ 5,900.00
Customer Service Recovery: Win Back Customers and Keep Them for Good!
Why join the workshop?
Customers have been known to lament that service providers do not care about their needs and expectations. These disgruntled and vocal complainers take to their mobile phones and social networks, where they can deal lasting damage to your reputation. By learning how to proactively deal and avoid these scenarios, you can “assist” them in changing your image in their minds and become positive advertisers, as well as increase your profitability and productivity in the long run!
This program is the second in our Customer Service Series - other workshops include:
- Handling Customer Complaints: Communicate and Connect With Your Customers!
- The ROI of Developing a Customer Service Mindset: How to Enjoy the Benefits of a Customer Service Culture!
Objectives:
This highly-interactive workshop aims to enable participants to:
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Understand that they are integral in creating delightful customer experiences
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Learn the steps and tips on how to win clients back and establish stronger relationships
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Enhance overall customer experience that will lead to generating and sustaining goodwill
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Acquire the knowledge to increase productivity and profitability through time and practice
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Develop relevant yet simple strategies to win their customers back
Who Should Attend:
The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.
Outline:
Some of the topics that this hands-on workshop will tackle include:
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The roots of customer dissatisfaction
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Anticipation as a deterrent
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Service recovery strategies
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Channels and techniques for addressing complaints
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What to say and what not to say
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The “5 As” recovery framework
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Creating service recovery plans
Course Schedule:
Jun 23 - 23, 2017
Nov 14, 2016
Nov 14, 2016
Mar 20, 2017
Mar 20, 2017
Apr 05, 2017
Apr 05, 2017
Apr 30, 2017
Apr 30, 2017
Jun 26, 2017
Jun 26, 2017
Jul 02, 2017
Jul 02, 2017
Jul 12, 2017
Jul 12, 2017
Jul 18, 2017
Jul 18, 2017
Aug 11, 2017
Aug 11, 2017
Oct 05, 2017
Oct 05, 2017
Jetta Jetta Jun 29, 2018
People talk about products, services, hobbies, even things they're about to do, things they want, or want to do - every single day on their social media accounts. What if anytime anyone ever said something in their social media account, that you could help with or offer them was immediately and automatically responded back to them in real-time with a link back to your site or your phone number? We monitor and listen to a specific set of keywords that match your ideal client/visitor. No matter how big or small. There has never been a faster way to gain more real-time leads and traffic from interested buyers or visitors in what it is you have to offer than this. This doesn't require pay per click, seo or link building. Though those services do work over periods of time, this service is an immediate way to gain more sales, signups and clients. It's fast, it's relevant and it all happens in real-time. Check it out - https://tinyurl.com/y7hcpgeo
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Joseph Roy Joseph Roy Oct 18, 2022
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Robert Moorman Robert Moorman Dec 07, 2022
I support it very much