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Inquirer Academy

  • Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Planning and Leading Productive Meetings: Optimizing your Time to Attain Results
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Handling Conflicts in the Workplace: Building Trust and Sensitivity
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Effective Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Managing People Development: A Toolbox Session on Initiating and Managing Programs for Employees Satisfaction and Productivity
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS Excel Made Simple: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • Mastering MS Excel: An Advanced MS Excel Course to Optimize Its Functions and Tools for Data-driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Back to Basics: Business Etiquette - Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Creating and Enhancing Relationships with Customers: How to Achieve Customer Engagement and Loyalty
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Coaching for Results and Impact: Developing a Coaching Culture in the Organization
  • Effective Selling: Elevating your Sales Game with Tools and Techniques to Close a Sale
  • Comprehensive Maintenance and Facilities Management
  • Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact
  • Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click
  • Property Management of Subdivision Projects
  • Strategies in Digital Writing: How to Write Lean, Fast, and Viral
  • Process Management: Documentation, Mapping, and Analysis - Improving Business Processes for Effective Execution and Output
  • Productivity Plus: Purpose + Passion = High Performance
  • Fundamentals of Developing People: Ensure your Employees' Growth and Productivity
  • Effective Negotiation Skills: Applying the Different Styles of Negotiation for Everyday Application at Work
  • Lean Thinking and Management: Eliminating Waste and Adding Value
  • Conflict Management: A Win-Win Approach
  • DIGITAL TRANSFORMATION: Maximizing technology to enhance Customer Experience, improve Operational Efficiency, and expand Business Models
  • Finance for Decision Making: A Course for Non-accountants to Understand the Accounting Cycle and Financial Reports
  • Tourism Marketing: Creating a Marketing Plan for your Tourism and Hospitality Business
  • Events Management: Techniques and Strategies on Planning and Launching Events
  • Handling Customer Complaints
  • Mindfulness in the Workplace: Improving your focus, creativity, and decision making
  • Full Stack Web Development: Acquire In-Demand Skills to Create an E-Commerce Website
  • Crucial Conversations: How to deal with Power, Position and Authority
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Social Media Analytics: Drive Results to your Business Through a Data-driven Approach
  • Getting Things Done: The Power of Execution
  • Leadership Excellence in Challenging Times: Future-proofing your Organization
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance (CEBU)
  • Strategic Key Account Management: Planning and Implementing Dynamic Account Strategies
  • Innovation Through Design Thinking: Techniques and Processes to Create User-focused Solutions in the Workplace
  • Simplified Tax Compliance for SMEs: Applying Best Practices and Approaches
  • Coding for Beginners: Explore a New Career in Programming
  • Effective Visual Communication: Create Compelling Content
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution (CEBU)
  • Graphic Design Basics: Creating Artwork for Multiple Channels
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution
  • Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience
  • Present! - A Mindfulness Workshop for kids to improve focus and creativity
  • Chill Out: A Mindfulness Workshop for Teens to pay attention to current state of emotions
  • Handling Conflicts in the Workplace: Building Trust and Sensitivity
  • Highest and Best Use of Properties: Determining the Best Use and Highest Value for Maximum Profit
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions (CEBU)
  • Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact (CEBU)
  • MACE: Developing Content & Building Connections with Media - Ensure your Brand Image Internally and Externally
  • Speaking with Confidence: Overcoming Anxiety in Public Speaking
  • Selling to Managing: Making the Leap from Individual Performer to Sales Leader
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Basic Selling: From Tactical to Strategic Selling
  • Leading Digital and Culture Transformation: Unifying Technology and Culture for Impactful Change
  • Emotional Intelligence in Leadership: Knowing Yourself and Leading Your Team Effectively
  • Copywriting Essentials: Create Clever and Compelling Copy
  • Effective Business Writing (CEBU)
  • MACE: The Essentials of Social Media Management - Amplify Your Brand and Engage Your Customer
  • Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience (CEBU)
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • eLearning Instructional Design & Development Certification Workshop
  • Design Thinking for Innovation: Techniques and Processes to Create User-focused Solutions in the Workplace
  • Speaking with Confidence: Overcoming Anxiety in Public Speaking (CEBU)
  • Delighting Customers: Knowing, Serving, and Keeping Them
  • Authentic Conversation: Getting Comfortable with Important and Meaningful Conversations
  • MS Excel Made Simple: A Professional's Guide to Excel
  • Create an Impactful Online Brand Image: Ensure a Connection with Your Target Audience
  • Effective Business Writing and Email Etiquette
  • Impactful Visual Communication: Maximizing the Design Process to Create Value
  • Creativity and Innovation Through Design Thinking: Techniques and Processes to Create a User-focused Solutions in the Workplace
  • Effective Negotiation Skills: Applying the Different Styles of Negotiation for Everyday Application at Work
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks
  • Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • Effective Virtual Meetings: Embracing New Mindsets and Behavior for Productive Discussions
  • (2nd Batch) Effective Business Writing and Email Etiquette
  • Copywriting Essentials: Create Clever and Compelling Copy
  • Finance for Decision Making: A Course for Professionals to Understand the Accounting Cycle and Financial Reports
  • Effective Management Skills: Building New Leaders in the New Normal
  • (2nd) Impactful Visual Communication: Maximizing the Design Process to Create Value
  • (2nd Batch) Impactful Visual Communication: Maximizing the Design Process to Create Value
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • Coaching Skills for High Productivity: Developing a Coaching Culture in your Organization
  • Effective CSR Programs: Planning and Executing Programs with Social Impact in the New Normal
  • (3rd Batch) Effective Business Writing and Email Etiquette
  • Video Production Essentials: Create Videos to Communicate, Promote and Inspire
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident and Empathic
  • Speak Your Mind: Expressing Freely with Respect & Realness
  • (BATCH 3) Impactful Visual Communication: Maximizing the Design Process to Create Value
  • Getting Things Done During The New Normal: Ensuring Execution in Spite of Adversity
  • 7th Effective Business Writing and Email Etiquette
  • Emotional Intelligence in the Workplace: Integrity, Adaptability and Resilience in the Workplace
  • Critical Thinking and Problem Solving: Analyze and Implement Effective Solutions
  • Win-win Strategies on Labor Relations Law: Use Advice to Survive and Thrive in the New Normal
  • Creative and Innovative Thinking: Creating User-focused Solutions to Address Changing Needs
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • Effective Workload and Time Management: Work Smarter and Achieve Results in the New Normal
  • Better Writing for College: A Senior HS and College Student's Guide to Write with Clarity and Confidence
  • Effective Business Writing and Email Etiquette
  • The Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Creative Writing for Teens: A Practical Workshop to Express Yourself through Writing
  • Creating Content & Building Connections: Ensure your Brand Image Internally and Externally
  • Authentic and Practical Selling: Maximizing Opportunities in the New Selling Environment
  • Handling Conflicts in the New Normal: Building Trust and Sensitivity
  • Process Management: Documentation, Mapping & Analysis - Improving Business Processes for Effective Execution and Output
  • Effective Management Skills: Building New Leaders in the New Normal
  • 2nd Copywriting Essentials: Create Clever and Compelling Copy
  • Coaching Skills for High Productivity: Developing a Coaching Culture in your Organization
  • Ensure Your Target Market Finds You: The Online Customer Journey
  • Video Production Essentials: Create Videos to Communicate, Promote and Inspire
  • MS Excel Made Simple: A Professional’s Guide to Excel
  • Crisis and Recovery Marketing: Crafting New Marketing Strategies in a Disruptive Business Environment
  • 2nd Advanced MS Excel: Optimize its Function to Ease and Simplify Data-driven Tasks
  • Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click
  • Critical Thinking for Teens: Achieving Smarter Solutions for Better Decision Making
  • Designing & Delivering Online Courses: Managing Digital Learning Programs for the Workplace
  • Purpose-driven Selling: Paradigm Shift for Customer-Centricity in The New Normal
  • Executive Presence in the New Normal: Confidence and Composure in Physical and Virtual Settings
  • Critical Thinking and Problem Solving: Analyze and Implement Effective Solutions
  • (6th Batch) Effective Business Writing and Email Etiquette
  • Powerful Personal Online Branding: Investing in Yourself so that Others may Invest in You
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Designing & Delivering Online Courses: A Hands-on Virtual Workshop in Creating Courses for the Workplace
  • Mindfulness at Work: Improving your Focus, Creativity and Decision Making
  • Managing Change: It Matters More Than Ever
  • Giving and Receiving Effective Feedback: Facilitating Crucial Conversations that Promote Productivity and Growth
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • Lessons in Crisis Leadership: Lead and restore your Team’s Confidence
  • Agility for Business Recovery: Delivering Results through Agile Tools and Principles
  • Handling Customer Complaints: Understanding and Responding to Different Customer Behavior
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • Crisis Communication in the New Normal: Best Practices on How to Prepare, Handle and Recover from a Social Media Crisis
  • Grit and Resilience in the Future: A Virtual Leadership Course for Teens to Be Adaptable Today and Persistent Tomorrow
  • Grammar Review for Business Writing: Correcting Common Mistakes for Better Communication
  • IT Service Management: Creating Value with Customers and Stakeholders
  • Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks
  • Hire to Win: The HR Professional's Guide to Selecting Talents in the New Normal
  • Data Storytelling: Ensuring Your Audience is Informed, Interested and Inspired
  • UPCOMING COURSES

    CONTACT US

    Company Name:

    First Name:

    Last Name:

    Contact Number:

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    Message:

    ₱ 5,900.00

    Customer Service Recovery: Win Back Customers and Keep Them for Good!


    Why join the workshop?

     

    Customers have been known to lament that service providers do not care about their needs and expectations. These disgruntled and vocal complainers take to their mobile phones and social networks, where they can deal lasting damage to your reputation. By learning how to proactively deal and avoid these scenarios, you can “assist” them in changing your image in their minds and become positive advertisers, as well as increase your profitability and productivity in the long run!

    This program is the second  in our Customer Service Series - other workshops include:

     

    • Handling Customer Complaints: Communicate and Connect With Your Customers!
    • The ROI of Developing a Customer Service Mindset: How to Enjoy the Benefits of a Customer Service Culture!


    Objectives:

    This highly-interactive workshop aims to enable participants to:

     

    • Understand that they are integral in creating delightful customer experiences

    • Learn the steps and tips on how to win clients back and establish stronger relationships

    • Enhance overall customer experience that will lead to generating and sustaining goodwill

    • Acquire the knowledge to increase productivity and profitability through time and practice

    • Develop relevant yet simple strategies to win their customers back


    Who Should Attend:

     

    The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.


    Outline:

    Some of the topics that this hands-on workshop will tackle include:

     

    • The roots of customer dissatisfaction

    • Anticipation as a deterrent

    • Service recovery strategies

    • Channels and techniques for addressing complaints

    • What to say and what not to say

    • The “5 As” recovery framework

    • Creating service recovery plans


    Course Schedule:

    Jun 23 - 23, 2017


    Nov 14, 2016


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    Oct 05, 2017


    Jetta Jetta Jun 29, 2018

    People talk about products, services, hobbies, even things they're about to do, things they want, or want to do - every single day on their social media accounts.  What if anytime anyone ever said something in their social media account, that you could help with or offer them was immediately and automatically responded back to them in real-time with a link back to your site or your phone number?  We monitor and listen to a specific set of keywords that match your ideal client/visitor.  No matter how big or small.  There has never been a faster way to gain more real-time leads and traffic from interested buyers or visitors in what it is you have to offer than this.  This doesn't require pay per click, seo or link building.  Though those services do work over periods of time, this service is an immediate way to gain more sales, signups and clients.  It's fast, it's relevant and it all happens in real-time. Check it out - https://tinyurl.com/y7hcpgeo


    Jul 08, 2018


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    Donna Hicks Donna Hicks Sep 30, 2022

    It's very good


    James Cobos James Cobos Oct 09, 2022

    It completely exceeded my expectations


    Gary Sparks Gary Sparks Oct 14, 2022

    I really like it



    Elbert Feld Elbert Feld Oct 18, 2022

    I really like it


    Samuel Clark Samuel Clark Oct 23, 2022

    I'm very satisfied


    Michael Kennedy Michael Kennedy Oct 29, 2022

    Patient and friendly


    Marjorie Scott Marjorie Scott Oct 30, 2022

    Very satisfactory


    Michael Gomez Michael Gomez Nov 01, 2022

    I support it very much


    Ken Hall Ken Hall Nov 07, 2022

    I really like it very much


    Gilbert Goodwin Gilbert Goodwin Nov 09, 2022

    Very satisfactory


    Rogelio Pineda Rogelio Pineda Nov 09, 2022

    Cost effective


    Alberta Layne Alberta Layne Nov 15, 2022

    High end atmosphere


    Kenneth Blankenship Kenneth Blankenship Nov 15, 2022

    Cost effective


    Robert Allard Robert Allard Nov 16, 2022

    Give people a sense of intimacy


    Patrick Valentine Patrick Valentine Nov 16, 2022

    Very satisfied


    William Stapleton William Stapleton Nov 18, 2022

    Patient and friendly


    Catina Queener Catina Queener Nov 18, 2022

    It completely exceeded my expectations


    Manuel Castellanos Manuel Castellanos Nov 24, 2022

    Cost effective


    Lois Hensley Lois Hensley Nov 25, 2022

    It's very good


    Corey Cook Corey Cook Nov 27, 2022

    Cost effective


    Marco Shaw Marco Shaw Dec 05, 2022

    Cost effective


    Robert Moorman Robert Moorman Dec 07, 2022

    I support it very much


    Richard Hines Richard Hines Dec 09, 2022

    I really like it very much


    Dolores Appleby Dolores Appleby Dec 09, 2022

    It completely exceeded my expectations


    William Grier William Grier Dec 11, 2022

    I really like it


    Viola Palmer Viola Palmer Dec 13, 2022

    I support it very much


    Charles Butler Charles Butler Dec 16, 2022

    It's very good


    Jack Delgadillo Jack Delgadillo Dec 16, 2022

    Patient and friendly


    Ruby Tyler Ruby Tyler Dec 18, 2022

    I really like it very much


    Elizabeth Stever Elizabeth Stever Dec 19, 2022

    Cost effective


    Michelle Clough Michelle Clough Jan 03, 2023

    It completely exceeded my expectations


    Virginia Barrett Virginia Barrett Jan 07, 2023

    Patient and friendly


    Samantha Cruz Samantha Cruz Jan 10, 2023

    I'm very satisfied


    Jonathan Orem Jonathan Orem Jan 12, 2023

    High end atmosphere


    Leslie Wilson Leslie Wilson Jan 12, 2023

    I really like it


    Helen Hall Helen Hall Feb 01, 2023

    Very satisfied


    John Kain John Kain Feb 03, 2023

    Very satisfied


    Carl Gibbs Carl Gibbs Feb 03, 2023

    It's very good


    Dominic Bucher Dominic Bucher Feb 03, 2023

    Cost effective


    Robert Fry Robert Fry Feb 04, 2023

    Cost effective


    Howard Duggins Howard Duggins Feb 06, 2023

    I really like it


    Kelly Fudge Kelly Fudge Feb 06, 2023

    I really like it


    Debra Bishop Debra Bishop Feb 07, 2023

    Very satisfactory


    Mindy Kelley Mindy Kelley Feb 07, 2023

    Give people a sense of intimacy


    Vida Smith Vida Smith Feb 11, 2023

    Give people a sense of intimacy


    Alfredo Crosby Alfredo Crosby Feb 13, 2023

    Give people a sense of intimacy


    Stephen Crawford Stephen Crawford Feb 13, 2023

    High end atmosphere


    Gregory Collins Gregory Collins Feb 14, 2023

    Give people a sense of intimacy


    Richard Murray Richard Murray Feb 20, 2023

    Give people a sense of intimacy


    Walter West Walter West Feb 20, 2023

    Give people a sense of intimacy


    Pearl Landis Pearl Landis Feb 21, 2023

    It completely exceeded my expectations


    Heather Trammell Heather Trammell Feb 25, 2023

    Patient and friendly


    Coleman Flores Coleman Flores Feb 25, 2023

    High end atmosphere


    Denise Copeland Denise Copeland Feb 28, 2023

    Give people a sense of intimacy


    Jack Collins Jack Collins Mar 02, 2023

    Very satisfactory


    Rochell Velasquez Rochell Velasquez Mar 02, 2023

    Cost effective


    Hollie Sullivan Hollie Sullivan Mar 02, 2023

    I support it very much


    Rachelle Boyd Rachelle Boyd Mar 04, 2023

    Cost effective


    Mar 07, 2023



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