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  • Review Class for CISI Exam: International Introduction to Securities and Investment
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  • Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks
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  • (2nd Batch) Impactful Visual Communication: Maximizing the Design Process to Create Value
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  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident and Empathic
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  • Process Management: Documentation, Mapping & Analysis - Improving Business Processes for Effective Execution and Output
  • Effective Management Skills: Building New Leaders in the New Normal
  • 2nd Copywriting Essentials: Create Clever and Compelling Copy
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  • MS Excel Made Simple: A Professional’s Guide to Excel
  • Crisis and Recovery Marketing: Crafting New Marketing Strategies in a Disruptive Business Environment
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  • Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click
  • Critical Thinking for Teens: Achieving Smarter Solutions for Better Decision Making
  • Designing & Delivering Online Courses: Managing Digital Learning Programs for the Workplace
  • Purpose-driven Selling: Paradigm Shift for Customer-Centricity in The New Normal
  • Executive Presence in the New Normal: Confidence and Composure in Physical and Virtual Settings
  • Critical Thinking and Problem Solving: Analyze and Implement Effective Solutions
  • (6th Batch) Effective Business Writing and Email Etiquette
  • Powerful Personal Online Branding: Investing in Yourself so that Others may Invest in You
  • Managing Change: It Matters More Than Ever
  • Giving and Receiving Effective Feedback: Facilitating Crucial Conversations that Promote Productivity and Growth
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Designing & Delivering Online Courses: A Hands-on Virtual Workshop in Creating Courses for the Workplace
  • Crisis Communication in the New Normal: Best Practices on How to Prepare, Handle and Recover from a Social Media Crisis
  • Mindfulness at Work: Improving your Focus, Creativity and Decision Making
  • Lessons in Crisis Leadership: Lead and restore your Team’s Confidence
  • Agility for Business Recovery: Delivering Results through Agile Tools and Principles
  • Handling Customer Complaints: Understanding and Responding to Different Customer Behavior
  • Grit and Resilience in the Future: A Virtual Leadership Course for Teens to Be Adaptable Today and Persistent Tomorrow
  • Grammar Review for Business Writing: Correcting Common Mistakes for Better Communication
  • IT Service Management: Creating Value with Customers and Stakeholders
  • Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks
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  • Hire to Win: The HR Professional's Guide to Selecting Talents in the New Normal
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    ₱ 995.00

    Purpose-driven Selling: Paradigm Shift for Customer-Centricity in The New Normal


    Why join the workshop?

    Today, we see a lot of businesses hurting - small, medium and large - no one has been spared. We all commiserate.
    It too is a fact that many decided to recover by ramping up on sales. Perhaps before we do so, let's stop and reflect on what truly matters. This session looks deep into the essence of RENEWED CUSTOMER CENTRICITY!

    Many of our systems, processes, methods, habits and attitude have been assaulted by the current crisis. This has resulted in what mental health management practitioners call “Impairment”. One of the things that needs to be revisited is the purpose of doing business today. This is the bedrock of this learning session - to put into perspective how we do business today, given the limitations experienced by both the seller and the customer.


    Objectives:

    At the end of the program, participants will be able to:
    • To explain the “crucial foundation to customer centricity”.
    • To trigger a shift in perspective that leads to a new discipline, by appreciating the “right paradigm to customer engagement”.
     • To identify the do's and don’ts of “customer engagement in the new normal”

     


    Who Should Attend:

    Those who deal with internal and external customers, regardless of level:
    • Sellers in the online and offline space.
    • Those who do backroom work.
    Those who manage the above.


    Outline:

    A. The State of Selling Today: Selling or Serving?
    B. Annoying Practices of Sellers Today (Breakout Groups - 10 minutes)- no need to include this in the write-up
    C. The “Right” Paradigm to Customer Experience (CX) Management: The “H-R” Grid
    • Distraction? Attraction? Detraction?
    • New Normal Benchmarks
    • Assessment Tool
    • The Process Integrity Check (PIC) Tool
    D. Qualifying your way through Prospective Customers.
    ? The 4 Steps
    E. CX and Qualifying Prospective Customers Put Together
    F. The Critical Steps to Customer Centricity: A Renewed approach!
    ? Looking Beyond the Usual Norms
    ? A Call To Action
    G. Selling or Serving? - The Answer!
     

    Program Schedule:

    9:00am-11:00am (2 hours)

     

    Introductory Rate:

    Php 995 plus 12% VAT

     


    Course Schedule:

    Nov 20 - 20, 2020


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