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Inquirer Academy
Essentials of Social Media Management: Amplify your Brand and Engage your Customers Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce Planning and Leading Productive Meetings: Optimizing your Time to Attain Results Developing an Attitude of Professionalism: Values and Attitudes for Success Effective Workload Management: Everyday Techniques to Get Things Done Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions Professional Image and Presence: Civility and Etiquette in the Modern Business Setting Handling Conflicts in the Workplace: Building Trust and Sensitivity Customer Service Recovery: Win Back Customers and Keep Them for Good! Effective Video Production: How to Produce Interesting, Compelling, and Viral Videos Supervisory Essentials: From Task to People Management Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture Managing People Development: A Toolbox Session on Initiating and Managing Programs for Employees Satisfaction and Productivity PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone Supervisory Essentials Training: Leader as an Effective Communicator MS Excel Made Simple: Beginners Guide to Basic Excel CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking Mastering MS Excel: An Advanced MS Excel Course to Optimize Its Functions and Tools for Data-driven Tasks CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance Marketing 101: How Marketing is at the core of every growth strategy Practical Enterprise Architecture DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies Back to Basics: Business Etiquette - Professional Guide to Projecting the Best Image of your Company Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness Creating and Enhancing Relationships with Customers: How to Achieve Customer Engagement and Loyalty Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools Coaching for Results and Impact: Developing a Coaching Culture in the Organization Effective Selling: Elevating your Sales Game with Tools and Techniques to Close a Sale Comprehensive Maintenance and Facilities Management Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click Property Management of Subdivision Projects Strategies in Digital Writing: How to Write Lean, Fast, and Viral Process Management: Documentation, Mapping, and Analysis - Improving Business Processes for Effective Execution and Output Productivity Plus: Purpose + Passion = High Performance Fundamentals of Developing People: Ensure your Employees' Growth and Productivity Effective Negotiation Skills: Applying the Different Styles of Negotiation for Everyday Application at Work Lean Thinking and Management: Eliminating Waste and Adding Value Conflict Management: A Win-Win Approach DIGITAL TRANSFORMATION: Maximizing technology to enhance Customer Experience, improve Operational Efficiency, and expand Business Models Finance for Decision Making: A Course for Non-accountants to Understand the Accounting Cycle and Financial Reports Tourism Marketing: Creating a Marketing Plan for your Tourism and Hospitality Business Events Management: Techniques and Strategies on Planning and Launching Events Handling Customer Complaints Mindfulness in the Workplace: Improving your focus, creativity, and decision making Full Stack Web Development: Acquire In-Demand Skills to Create an E-Commerce Website Crucial Conversations: How to deal with Power, Position and Authority Review Class for CISI Exam: International Introduction to Securities and Investment Social Media Analytics: Drive Results to your Business Through a Data-driven Approach Getting Things Done: The Power of Execution Leadership Excellence in Challenging Times: Future-proofing your Organization Review Class for CISI Exam: International Introduction to Securities and Investment Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance (CEBU) Strategic Key Account Management: Planning and Implementing Dynamic Account Strategies Innovation Through Design Thinking: Techniques and Processes to Create User-focused Solutions in the Workplace Simplified Tax Compliance for SMEs: Applying Best Practices and Approaches Coding for Beginners: Explore a New Career in Programming Effective Visual Communication: Create Compelling Content Project Management Toolbox: Adopting the Mindset from Planning to Execution (CEBU) Graphic Design Basics: Creating Artwork for Multiple Channels Project Management Toolbox: Adopting the Mindset from Planning to Execution Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience Present! - A Mindfulness Workshop for kids to improve focus and creativity Chill Out: A Mindfulness Workshop for Teens to pay attention to current state of emotions Handling Conflicts in the Workplace: Building Trust and Sensitivity Highest and Best Use of Properties: Determining the Best Use and Highest Value for Maximum Profit Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions (CEBU) Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact (CEBU) MACE: Developing Content & Building Connections with Media - Ensure your Brand Image Internally and Externally Speaking with Confidence: Overcoming Anxiety in Public Speaking Selling to Managing: Making the Leap from Individual Performer to Sales Leader Practical Labor Relations: Useful Advice and Tips on Employee Discipline Practical Labor Relations: Useful Advice and Tips on Employee Discipline Basic Selling: From Tactical to Strategic Selling Leading Digital and Culture Transformation: Unifying Technology and Culture for Impactful Change Emotional Intelligence in Leadership: Knowing Yourself and Leading Your Team Effectively Copywriting Essentials: Create Clever and Compelling Copy Effective Business Writing (CEBU) MACE: The Essentials of Social Media Management - Amplify Your Brand and Engage Your Customer Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience (CEBU) Essentials of Business Communication: Written and Oral Communication for Everyday Use eLearning Instructional Design & Development Certification Workshop Design Thinking for Innovation: Techniques and Processes to Create User-focused Solutions in the Workplace Speaking with Confidence: Overcoming Anxiety in Public Speaking (CEBU) Delighting Customers: Knowing, Serving, and Keeping Them Authentic Conversation: Getting Comfortable with Important and Meaningful Conversations MS Excel Made Simple: A Professional's Guide to Excel Create an Impactful Online Brand Image: Ensure a Connection with Your Target Audience Effective Business Writing and Email Etiquette Impactful Visual Communication: Maximizing the Design Process to Create Value Creativity and Innovation Through Design Thinking: Techniques and Processes to Create a User-focused Solutions in the Workplace Effective Negotiation Skills: Applying the Different Styles of Negotiation for Everyday Application at Work Essentials of Business Communication: Written and Oral Communication for Everyday Use Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions Effective Virtual Meetings: Embracing New Mindsets and Behavior for Productive Discussions (2nd Batch) Effective Business Writing and Email Etiquette Copywriting Essentials: Create Clever and Compelling Copy Finance for Decision Making: A Course for Professionals to Understand the Accounting Cycle and Financial Reports Effective Management Skills: Building New Leaders in the New Normal (2nd) Impactful Visual Communication: Maximizing the Design Process to Create Value (2nd Batch) Impactful Visual Communication: Maximizing the Design Process to Create Value QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient Coaching Skills for High Productivity: Developing a Coaching Culture in your Organization Effective CSR Programs: Planning and Executing Programs with Social Impact in the New Normal (3rd Batch) Effective Business Writing and Email Etiquette Video Production Essentials: Create Videos to Communicate, Promote and Inspire QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic & Resilient QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident and Empathic Speak Your Mind: Expressing Freely with Respect & Realness (BATCH 3) Impactful Visual Communication: Maximizing the Design Process to Create Value Getting Things Done During The New Normal: Ensuring Execution in Spite of Adversity 7th Effective Business Writing and Email Etiquette Emotional Intelligence in the Workplace: Integrity, Adaptability and Resilience in the Workplace Critical Thinking and Problem Solving: Analyze and Implement Effective Solutions Win-win Strategies on Labor Relations Law: Use Advice to Survive and Thrive in the New Normal Creative and Innovative Thinking: Creating User-focused Solutions to Address Changing Needs Essentials of Business Communication: Written and Oral Communication for Everyday Use Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution Effective Workload and Time Management: Work Smarter and Achieve Results in the New Normal Better Writing for College: A Senior HS and College Student's Guide to Write with Clarity and Confidence Effective Business Writing and Email Etiquette The Essentials of Social Media Management: Amplify your Brand and Engage your Customers Creative Writing for Teens: A Practical Workshop to Express Yourself through Writing Creating Content & Building Connections: Ensure your Brand Image Internally and Externally Authentic and Practical Selling: Maximizing Opportunities in the New Selling Environment Handling Conflicts in the New Normal: Building Trust and Sensitivity Process Management: Documentation, Mapping & Analysis - Improving Business Processes for Effective Execution and Output Effective Management Skills: Building New Leaders in the New Normal 2nd Copywriting Essentials: Create Clever and Compelling Copy Coaching Skills for High Productivity: Developing a Coaching Culture in your Organization Ensure Your Target Market Finds You: The Online Customer Journey Video Production Essentials: Create Videos to Communicate, Promote and Inspire MS Excel Made Simple: A Professional’s Guide to Excel Crisis and Recovery Marketing: Crafting New Marketing Strategies in a Disruptive Business Environment 2nd Advanced MS Excel: Optimize its Function to Ease and Simplify Data-driven Tasks Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click Critical Thinking for Teens: Achieving Smarter Solutions for Better Decision Making Designing & Delivering Online Courses: Managing Digital Learning Programs for the Workplace Purpose-driven Selling: Paradigm Shift for Customer-Centricity in The New Normal Executive Presence in the New Normal: Confidence and Composure in Physical and Virtual Settings Critical Thinking and Problem Solving: Analyze and Implement Effective Solutions (6th Batch) Effective Business Writing and Email Etiquette Powerful Personal Online Branding: Investing in Yourself so that Others may Invest in You Professional Image and Presence: Civility and Etiquette in the Modern Business Setting Designing & Delivering Online Courses: A Hands-on Virtual Workshop in Creating Courses for the Workplace Mindfulness at Work: Improving your Focus, Creativity and Decision Making Managing Change: It Matters More Than Ever Giving and Receiving Effective Feedback: Facilitating Crucial Conversations that Promote Productivity and Growth QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient Lessons in Crisis Leadership: Lead and restore your Team’s Confidence Agility for Business Recovery: Delivering Results through Agile Tools and Principles Handling Customer Complaints: Understanding and Responding to Different Customer Behavior QuaranTEEN: A Virtual Mindfulness Workshop for Teenagers to be Self-Aware, Confident, Empathic and Resilient Crisis Communication in the New Normal: Best Practices on How to Prepare, Handle and Recover from a Social Media Crisis Grit and Resilience in the Future: A Virtual Leadership Course for Teens to Be Adaptable Today and Persistent Tomorrow Grammar Review for Business Writing: Correcting Common Mistakes for Better Communication IT Service Management: Creating Value with Customers and Stakeholders Advanced MS Excel: Optimize Its Function to Ease and Simplify Data-driven Tasks Hire to Win: The HR Professional's Guide to Selecting Talents in the New Normal Data Storytelling: Ensuring Your Audience is Informed, Interested and Inspired
₱ 3,920.00
Why join the workshop?
A major challenge of any business is when customers complain about their product or service. And with everyone active on social media, complaints are easily magnified, affecting potential customers.
Objectives:
Understand the different service touch points of a customer
Identify critical steps that affect bottomline in both external and internal customer engagement cycle
Understand customer behavior drivers, triggers, responses & nature of concerns
Learn to manage customer relationship dynamics
Learn how to handle objections & proactively solve customer concerns
Who Should Attend:
The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, branch managers, freelance professionals, and entrepreneurs.
Outline:
More specifically, this online workshop will cover the following topics:
Overview
The effects of Customer Satisfaction (CSAT) to the bottomline
Differentiate internal & external customers
Customer journey process
Service breakdowns and gaps
Program Schedule:
Day 1: 8:30am-11:30am
Day 2: 8:30am-11:30am
Program Fee:
Php 3,920 (Php 3,500 plus 12% VAT)
Course Schedule: Apr 29 - 30, 2021
Josiah Delarosa Josiah Delarosa
Oct 08, 2022
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