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₱ 5,040.00
IT Service Management: Creating Value with Customers and Stakeholders
Why join the workshop?
Who Should Attend:
IT practitioners (especially members of the IT Department of an organization)
Owners/ General Manager of businesses with IT Personnel.
Outline:
The purpose of IT Service Management is for participants to gain knowledge of the ITIL terminology, structure and basic concepts and comprehend the core principles of ITIL practices for service management.
It is intended for professionals and practitioners that:
• Require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• Working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.
Program Schedule:
9:00am-11:00am
2:00pm-4:00pm
Program Fee:
Php 5,040 (Php 4,500 plus 12% VAT)
Course Schedule:
May 19 - 20, 2021
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